Refund and Cancellation Policy

This policy explains trials, billing, cancellation, and refunds for Reckonar subscriptions. It is part of our Terms of Service and applies to subscriptions purchased directly from Reckonar through Stripe, including Founding Season paid early access and general availability.

1. Current free beta

The current invite-only beta is free. Joining the waitlist or accepting a free-beta invitation does not start a paid subscription or a seven-day trial, and does not authorize a charge. Paid enrollment will be a separate, explicit choice when paid plans become available.

2. Seven-day free trial when paid plans open

Your first paid-plan enrollment includes a seven-day free trial. It begins when your trial is activated. Checkout will show the exact trial end date and time, the monthly or annual plan you selected, its price in U.S. dollars, applicable taxes, and the first charge before you enroll. One introductory trial is available per customer; canceling and subscribing again does not restart it.

Unless you cancel before the trial ends, we will charge your authorized payment method for the full selected month or year, and your paid term will begin. We will send enrollment confirmation and a reminder before the first charge, with the amount, charge date, and cancellation instructions. If you cancel during the trial, you will not be charged and may continue using the trial until its stated end. A free trial is not a money-back guarantee after paid billing begins.

3. Monthly and annual billing

Subscriptions are billed in advance and automatically renew for another month or year, matching your selected plan, unless canceled before renewal. Annual plans charge the full annual price at once; a displayed monthly equivalent is not monthly billing. The purchase summary will identify included features, usage limits, supported regions, beta limitations, and when access starts. Access is provided digitally through your Reckonar account; no physical goods are shipped.

We will give advance notice of changes to a renewal price and obtain consent where required by law. A new price, including a transition from early access to general availability, applies only at a future renewal, never during an already-paid term. You may cancel before the new price takes effect.

4. How to cancel

When paid subscriptions are available, use the subscription-management link supplied with your enrollment confirmation or billing emails, select your subscription, and confirm cancellation. You may also email support@reckonar.com from your account email address with a request to cancel. If you cannot access that email, contact support so we can verify account ownership. Do not send payment-card numbers.

Cancel before the trial end or next renewal date and time shown in your confirmation to avoid the next charge. For a verified email request, we use the time we received your request, not the time support finishes processing it. We will confirm cancellation and the date your access ends. If the subscription-management link fails or you do not receive confirmation, contact support.

After paid billing begins, cancellation turns off automatic renewal. Your plan remains available through the end of the prepaid monthly or annual term, then ends without another renewal charge. Canceling does not immediately revoke access. Uninstalling the app or stopping use does not cancel billing. If you ask us to delete your account, we will also stop future subscription renewals; deletion may end your ability to use the remaining term and does not itself create a refund right.

5. No refunds for unused time

Except for billing errors or where required by applicable law, subscription payments are non-refundable. We do not provide full or prorated refunds or credits because you cancel, stop using the Service, or have unused time or allowances. This applies to both monthly and annual plans, including the first paid term after a trial and subsequent renewals.

Canceling a subscription does not by itself delete your saved content or account. Retention, access to saved content after a plan ends, and deletion requests are governed by our Privacy Policy and the features available to your account. Do not assume paid features remain available after the prepaid term ends.

6. Billing errors and legally required refunds

If you believe you were charged incorrectly, including after a timely cancellation, contact support@reckonar.com with your account email and the charge date. We will investigate and correct confirmed billing errors. Any refund will be issued to the original payment method; we will confirm when it has been issued. Card refunds typically appear within 5–10 business days after initiation, depending on your bank. A refund may take longer or fail; contact support if it does not arrive so we can trace it and resolve the issue.

If Reckonar discontinues a paid service, we will notify affected customers, stop future charges, and provide any refunds or other remedies required by law. Nothing in this policy limits non-waivable consumer rights or remedies for a service we fail to provide.

7. Contact

Reckonar, Inc. handles billing and cancellation questions at support@reckonar.com.