Refund and Cancellation Policy

This policy explains trials, billing, cancellation, and refunds for Reckonar subscriptions. It is part of our Terms of Service and applies to subscriptions purchased directly from Reckonar through Stripe, including Founding Season paid early access and general availability.

1. Approved beta testers

Approved beta testers have free access until the date stated in their approval or access notice. Access ends then unless extended. Joining the waitlist or accepting a free-beta invitation does not start a subscription or trial and does not authorize a charge. Testers must choose paid enrollment separately; free access never automatically converts to paid billing.

2. Seven-day free trial

Eligible first-time subscribers receive a seven-day free trial with a card provided up front. It begins when your trial is activated. Checkout will show the exact trial end date and time, the monthly or annual plan you selected, its price in U.S. dollars, applicable taxes, and the first charge before you enroll. One introductory trial is available per person, including across accounts; canceling and subscribing again does not restart it.

Unless you cancel before the trial ends, we will charge your authorized payment method for the full selected month or year, and your paid term will begin. We will send enrollment confirmation and a reminder at least three days before the first charge, with the amount, charge date, and cancellation instructions. If you cancel during the trial, you will not be charged and may continue using the trial until its stated end. A free trial is not a money-back guarantee after paid billing begins.

3. Monthly and annual billing

During the Founding Season, our one Founding tier includes every current Reckonar feature at the monthly or annual price shown at checkout. Subscriptions are billed in advance and automatically renew for another month or year, matching your selected plan, unless canceled before renewal. Annual plans charge the full annual price at once; a displayed monthly equivalent is not monthly billing. The purchase summary will identify included features, usage limits, supported regions, beta limitations, and when access starts. Access is provided digitally through your Reckonar account; no physical goods are shipped.

We will give advance notice of changes we make to your plan or renewal price and obtain consent where required by law. A plan or price change we make, including a transition from early access to general availability, applies only at a future renewal, never during an already-paid term. You may cancel before the change takes effect. Changes you choose yourself are covered in section 4.

We may end the Founding Season at any time. If we do, your current monthly or annual term continues at the Founding price until the end of the period you have already paid for. A free trial that has already started converts at the Founding price shown at checkout for its first paid term. After that, any change we make to your plan or price follows the advance-notice rules, and you can cancel before it takes effect.

After the Founding Season, we may introduce new tiers and pricing with features in different tiers. Any change we make to your plan or price applies only at a future renewal after 7 to 30 days' advance email notice and any consent required by law, never to an already-paid term. You may cancel before the change takes effect. We send annual-renewal notices 15 to 45 days before renewal.

4. Changing your plan

You can switch to another plan we currently offer in Account → Billing → Manage or cancel, which opens the Stripe Customer Portal. Before you confirm, the Portal shows the new price, any amount due now, and when the change takes effect.

Monthly to annual. Moving from monthly to annual billing takes effect immediately. Your first annual term ends one year after your most recent monthly renewal date, and we charge for it that day: the annual price for the days from the switch to that date, minus a credit for the unused part of your current month. The full annual price renews each year after that.

Upgrades. A change to a plan that costs more on the same billing interval takes effect immediately. Your renewal date stays the same, and we charge the difference for the rest of your current period.

Downgrades and annual to monthly. A change to a plan that costs less, or a move from annual to monthly billing, takes effect at the start of your next billing period. Your current plan continues until then, and we do not refund or credit the difference.

During a free trial. Changing plans does not end your trial, and nothing is charged when you make the change. Your first charge at the end of the trial is for the plan in effect then.

Upgrade credits apply only to future Reckonar charges on your account. They are not paid out or refunded.

5. How to cancel

Cancel online in Account → Billing → Manage or cancel. This opens the Stripe Customer Portal, where you can stop automatic renewal and see the date access ends. You can cancel online without calling us or speaking to a representative. You may also email support@reckonar.com from your account email with a request to cancel. If you cannot access that email, contact support so we can verify ownership. Do not send payment-card numbers.

Cancel before the trial end or next renewal date and time shown in your confirmation to avoid the next charge. For a verified email request, we use the time we received your request, not the time support finishes processing it. We will confirm cancellation and the date your access ends. If the subscription-management link fails or you do not receive confirmation, contact support.

After paid billing begins, cancellation turns off automatic renewal. Your plan remains available through the end of the prepaid monthly or annual term, then ends without another renewal charge. Canceling does not immediately revoke access. Uninstalling the app or stopping use does not cancel billing. If you ask us to delete your account, we will also stop future subscription renewals; deletion may end your ability to use the remaining term and does not itself create a refund right.

6. No refunds for unused time

Except for billing errors, the discretionary annual-renewal exception below, or where required by applicable law, subscription payments are non-refundable. We do not provide full or prorated refunds or credits because you cancel, downgrade, stop using the Service, or have unused time or allowances. The only credit is the upgrade credit in section 4, which applies to the new plan. This applies to both monthly and annual plans, including the first paid term after a trial and subsequent renewals.

Canceling a subscription does not by itself delete your saved content or account. Retention, access to saved content after a plan ends, and deletion requests are governed by our Privacy Policy and the features available to your account. Do not assume paid features remain available after the prepaid term ends.

If an annual subscription renewed accidentally, contact support@reckonar.com within 14 days of the renewal charge, with your account email and the charge date. We may, at our discretion, refund that renewal to the original payment method. This is not a guaranteed refund or a refund of the initial annual purchase. We confirm our decision and any effect on your access by email. This deadline does not limit rights to correction of billing errors or refunds required by law.

7. Billing errors and legally required refunds

If you believe you were charged incorrectly, including after a timely cancellation, contact support@reckonar.com with your account email and the charge date. We will investigate and correct confirmed billing errors. Any refund will be issued to the original payment method; we will confirm when it has been issued. Card refunds typically appear within 5–10 business days after initiation, depending on your bank. A refund may take longer or fail; contact support if it does not arrive so we can trace it and resolve the issue.

If Reckonar discontinues a paid service, we will notify affected customers, stop future charges, and provide any refunds or other remedies required by law. Nothing in this policy limits non-waivable consumer rights or remedies for a service we fail to provide.

8. Contact

Reckonar, Inc. handles billing and cancellation questions at support@reckonar.com.

Reckonar, Inc., 8401 Mayland Dr #11115, Richmond, VA 23294.